Frequently Asked Question

You can contact support by emailing **[email protected]** or by opening a support ticket through the helpdesk. **Merchant-contact clarification for live chat:** If the customer asks how to contact the merchant, do **not** redirect them to HowToPay support as the first answer. Instead, tell them to check the merchant’s website, order confirmation, invoice, booking confirmation, or confirmation email/message for the merchant’s direct contact details.